Managed Signage Service is a comprehensive service portfolio for the successful and cost-efficient operation of medium-sized and large digital signage networks in retail, banking, service, traffic and DOOH based on ITMediaConsult technologies and services.
The operation of digital signage networks in particular can generate significant support and maintenance costs and thus have a negative impact on efficiency and added value (programmatic advertising).
These challenges are significantly optimized by the ITMediaMDS Managed Digital Signage Service and the organization is noticeably relieved.
ITMediaMDS Managed Digital Signage Service
Services & Benefits
The proactive monitoring function enables pending or acute malfunctions or hardware failures to be identified at an early stage, usually before these are reported from the branches/market in the event of recognizable malfunctions.
The service case is automatically reported to the ITMC ticket system, whereupon the initial diagnosis, which is initiated immediately, forms the basis for remote troubleshooting or the transfer to the service control center.
Especially with medium and large signage networks, the management of the installed hardware components, swaps and changes to the installation due to hardware replacement can be complex and therefore expensive, especially over the lifetime of the network.
The “Inventory” function reports the locally installed hardware components, e.g. the player and the installed display(s), in terms of types, serial numbers, models and other data to Signage Suite 3.
The procedure significantly reduces the inventory administration effort in the management of the network and at the same time forms the basis for interesting analyzes including the accumulated classified service cases – for the consistent reduction of error accumulations.
Interference-free remote configuration
Not only is there the option to provide all newly installed players with an individual configuration ex works – the web-based remote configuration also significantly simplifies the trouble-free change or adjustment of local player settings.
In contrast to alternative configuration solutions, the “transparent” remote configuration offers the ideal solution to adapt or correct the settings of the local players ad hoc if necessary.
The configuration can (in the standard) be completely trouble-free, so that the end customer or the service offer on the connected display is not affected.
Powerful remote service
The consistent reduction of on-site visits is the goal of a powerful remote service. This is to not only to reduce costs, but also to consistently reduce the disruption in the branch / market.
In combination with the remote configuration, system settings can be carried out completely in the background, as described above.
With additional service tools, such as the integrated display control of the local player manager Signage Suite 3, various activities can be implemented immediately via line.
This not only reduces the operating costs, it also optimizes the service quality and thus the service availability at the POS.
Competent service desk
The central service desk / hotline receives incoming fault reports and feedback on roll-outs and hardware replacement, and coordinates the activities and assignments with the service control center.
But before a service case is transferred to the service control center, a connection to the respective device is first established via support level 1, if possible, in order to carry out the problem or a detailed analysis via remote service. Various specific tools are used here.
However, before the last stage of the on-site operation is initiated, support level 2, which has further options beyond level 1, is switched on first.
Flexible on-site service
If a service case cannot be solved remotely, e.g. due to a hardware defect, e.g. on the player or connected displays, the support transfers the service case to the service control center, which, based on the country and the region, appoints a service technician for deployment, coordinated based on the selected SLA.
After completion of the fault clearance, the ticket is classified.
As described in the inventory area, the accumulated service cases then form the basis for the combination with the installation data in order to identify and consistently optimize error rates in specific installations.
1 Scan for service NEW since 26.02.2023
Our new service saves even more time at the POS.
Just scan the QR code on the device with a mobile phone or tablet and enter the PIN.
Reported in seconds and our service will get to work…
Fast – efficient – time-saving.
Also with geo-location service option (GPS service) for large locations, DOOH and transportation. Consistent service so that the device can be started up quickly and consistently.
The sending of the location must be actively approved by the reporter per report.