Helpdesk & Support EN

For the constant support of our customers and partners, our Service & Support is available both by telephone and via our web portal to provide quick and efficient assistance with any challenges.

To support international customers and partners, our hotline is of course multilingual and can therefore also process inquiries from international customers in English.

Other languages ​​are possible on request and can be defined with the respective sales area.

Our service & support department is in-house.

We comprehensively manage your digital signage infrastructure according to your specifications via our central service desk. Our modern technology allows us to monitor your ITMC MediaPlayer centrally and to act proactively if necessary.

We ensure the operation of your units on the ground, reduce unnecessary personnel commitment in the branch and thus ensure that your devices always fulfill their intended purpose.

Thanks to our active monitoring, we are always informed whether the devices are active, whether and which advertising is displayed, and we also check whether the units are running with the desired performance characteristics.

But even in the event that there is a hardware defect, our active dispatching to service saves the otherwise laborious information and coordination channels – and also replaces them with automatism.

NEW: Now also with IOT sensors – temperature monitoring for freezers & refrigerated counters

For our hardware, we offer downloads such as drivers, data sheets and other information in a separate area.

For standard hardware, we recommend visiting the download pages of the manufacturer of the hardware component.